Please believe we try our best to ensure the quality of prints and apparel remains of the highest standard we can achieve. That said, sometimes accidents happen, and for that we’re truly sorry. Any claims for misprinted/damaged/defective items must be submitted within ONE WEEK after the product has been received. For packages lost in transit, all claims must be submitted no later than TWO WEEKS after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you have a concern with your order about which you’d like to discuss with us, please use our contact form to reach out. We’d love to hear from you! Below is information on some issues customers may have about their order:
Exchanges – Our prints are constantly quality-checked, but some time there are errors in printing. If this happens, please contact us within ONE WEEK of delivery to let us know of the issue. We’ll respond ASAP, and will ask for a photo of the error before accepting it for an exchange.
Because our designs are printed on-demand, size exchanges will be offered at your expense and discretion, though at a reduced cost to you.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our print facility, and you will be liable for the cost of a reshipment (if and as applicable).
If you haven’t registered an account on geardapparel.com, and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Unhappy with your Design Choice – Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Customers residing in Brazil and regretting a purchase must contact us and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore GearD Apparel reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
We try our best to stay up-to-date with the latest progressive privacy options. Our website address is: https://geardapparel.com, which includes sub-pages. See below for more info on how your participation in our site may include the collection of some identifying info, but also how long we store said data, and how often we purge it.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
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If you request a password reset, your IP address will be included in the reset email.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
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